Frequently Asked Questions

Why buy from Cornerstone?2021-07-08T18:59:02+00:00

It’s simple. Coin shops and most large online dealers have huge advertising expenses, office rent, building maintenance, marketing costs, and many other significant overhead expenses. Cornerstone Bullion can provide cheap bullion at lower rates than coin shops because we don’t have any of those expenses. We lock in our orders over the phone, and directly buy and ship from some of the nation’s largest distributors, so that you get many of the same great precious metal products, just without the additional costs associated with brick-and-mortar stores and massive online companies.

What gold or silver should I buy?2021-07-08T18:58:09+00:00

We believe that decision should be up to you. If you are a first-time investor, or need help choosing what kind of gold or silver to purchase, view our online Precious Metals 101 Guide. If you have further questions, please contact us.

Will the government confiscate gold or silver?2021-07-08T18:57:55+00:00

We don’t know, and honestly, neither do you. Here’s a few things we do know: 1) when FDR required the American public to turn in gold, most experts believe only a small minority actually did turn in their gold; 2) It would be nearly impossible for the government to locate, much less confiscate a commodity that has been freely purchased, sold, and traded for decades and; 3) If the government did confiscate precious metals, we have no idea what they would confiscate, and what—if any—coins or bars they would exempt from confiscation.

Where should I store precious metals?2021-07-08T18:57:44+00:00

Great question. We answer it in detail in our Precious Metals 101 Guide.

Do you provide references?2021-07-08T23:35:10+00:00

No, we don’t. We won’t give your information out to the public, and we wouldn’t want to do that to our current clients either. However, you can check the reviews of our company on Gold Dealer Reviews, our “A+” rating with the Better Business Bureau, or our membership in good standing with the Industry Council on Tangible Assets.

What is “bullion” and how does it differ from numismatic coins?2021-07-08T18:57:16+00:00

“Bullion” is a term that refers to precious metals which are made, bought, or sold for the value of its metal content, not a special historical, collectable or numismatic value. While some bullion will carry a small premium over other forms of bullion (e.g. 1 oz coins versus 100 oz bars), the idea is the same — the coin or bar simply represents the weight and purity of precious metal which was stamped on the surface of the metal.

Do you buy or sell numismatic coins?2021-07-08T18:56:20+00:00

No we don’t. And we don’t believe they are a good investment for the vast majority of the investing public. Please see our discussion on numismatic coins vs. bullion under the “There are so many different kinds of precious metals. What kind should I buy?” discussion in the Precious Metals 101 Guide.

The “Behind the Scenes” story of Cornerstone Bullion…2021-07-08T18:47:23+00:00

“As a private silver investor myself, I enjoyed investing in silver, but was frustrated by the premiums at local coin shops and traditional investment firms. I wanted to do business with someone I could trust and who could provide competitive rates. Since I couldn’t find what I was looking for, I decided to create it. My goal was to help everyday investors buy precious metals without using a storefront that cost tens of thousands of dollars per year to maintain. That’s why I started Cornerstone Bullion. As a “shop-less” coin shop, I was able to leverage my low operating costs and hundreds of thousands of dollars in purchasing power to provide cheap bullion for other investors. We now buy and sell almost every form of precious metal bullion and continue to serve thousands of clients around the US.”

– Chad Roach, President and Founder of Cornerstone Bullion

Are there any commissions or extra/hidden fees?2021-07-08T18:46:15+00:00

No. We like to keep things simple around here. When you receive a quote from us on the phone, the quote will include all fees, shipping charges, etc.

Is my price locked in once I confirm my purchase over the phone?2021-07-08T18:44:56+00:00

Yes, once you give your verbal confirmation on the phone to confirm a transaction with Cornerstone Bullion – regardless of the amount – that transaction is final and is legally binding between you and Cornerstone Bullion. You will then receive an order confirmation via email, usually within 1-2 hours.

Cornerstone reserves the right to refuse an order when the confirmed price is incorrect, due to computer-related problems or pricing error. Furthermore, we reserve the right to refuse or cancel any order deemed questionable, suspicious or of significant risk to Cornerstone Bullion regardless of payment method and price confirmation.

What is your minimum/maximum order?2021-07-08T18:42:43+00:00

We have no minimum or maximum order for our clients. We recommend buying as much as possible at one time to reduce the per-unit shipping cost, but we will sell as little as 1 oz of silver or gold at a time. Our trading department may place a temporary maximum order size at their discretion.

How do I obtain Cornerstone’s wiring information?2021-07-08T18:41:48+00:00

For clients paying by wire, the order confirmation you will receive after placing an order will contain wiring instructions.

What should I buy: Gold or Silver?2021-07-08T18:41:00+00:00

Here at Cornerstone, we believe silver is an especially strategic investment in the current markets, however there are many various factors that play into the decision of every investor. If you are a first-time investor, or need help choosing what kind of gold or silver to purchase, view our Precious Metals 101 Guide online. For further questions, please contact us.

What information do I need to start an account?2021-07-08T18:36:28+00:00

We need your full first and last name, shipping address, phone number and email address. You must provide your physical address. If you wish to have metals shipped to a PO Box, please request that before placing your order. (Note: we email our order confirmations following your purchase with us. If you do not have an email address, please ask our trading department about having your order confirmation faxed to you instead.) Our sales department retains the right to request additional identification from clients at their discretion.

What do you use my information for?2021-07-08T18:35:34+00:00

We use your information to track and ship your order, as well as contact you with any questions or problems regarding your order. We don’t share your information with anyone except trusted 3rd parties who participate in fulfilling your order (e.g. a shipping carrier like UPS or Fedex), or when required by law. Visit our Privacy Policy page for a detailed explanation.

What if I don’t receive my order confirmation?2021-07-08T18:38:31+00:00

Please allow for 1-2 hours to receive your order confirmation in most cases. If you still have not received the confirmation email, check your spam filter. Occasionally, some email services or internet security programs will categorize our confirmation emails as spam. If you still cannot find your email, contact us to confirm that we have your correct email address on file or to arrange for your order confirmation to be faxed to you instead.

Can I pick up my order in person?2021-07-08T18:32:50+00:00

Contact us regarding the personal pick-up of your order in the Denver area.

Do you report my purchase of precious metals to the IRS?2021-07-08T18:37:51+00:00

Cornerstone Bullion is not currently required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement for cash transactions in excess of $10,000.

How do I track the spot price of precious metals?2021-07-08T18:37:18+00:00

There are a variety of different sites tracking the price of gold and silver. Because the price of precious metals is traded around the world by a variety of international markets, the price will fluctuate constantly, even after the New York Market has closed. Prices are generally changing from 6PM Eastern Time on Sunday to 4:30 PM Eastern Time on Friday. To check the most recent spot price, go to http://www.kitco.com/market/

What products does Cornerstone Bullion buy?2021-07-09T00:00:31+00:00

Cornerstone Bullion will generally buy back anything we sell to our clients. In addition, we will buy other forms of gold and silver bullion on a case-by-case basis. The price and premium will vary, so call us at (800) 558-4671 for a quote.

What is a valid proof of shipment?2021-07-08T17:02:40+00:00

The copy of your USPS receipt with the package number serves as a valid confirmation of shipment.

What form of shipment should I use when shipping to Cornerstone Bullion?2021-07-08T17:01:48+00:00

We require that you ship through the US Postal Service. We HIGHLY recommend insuring for the full value of your shipment. Cornerstone Bullion will not accept responsibility for lost, damaged, or mis-labeled packages. It is your responsibility to properly ship and insure your package.

What is Cornerstone Bullion’s address?2021-07-08T16:59:39+00:00

We will provide our address on the order confirmation we email you following our confirmed purchase of your bullion.

What is the minimum/maximum Cornerstone Bullion will purchase?2021-07-08T16:58:44+00:00

We have no minimums or maximums that Cornerstone Bullion will purchase. Pricing, trade terms, and purchase amount is subject to the sole discretion of our sales department.

When and how will I receive payment?2021-07-08T16:57:01+00:00

We typically initiate payment within 1-2 days of receiving your shipment and verifying its contents. We will then mail you a check in First Class mail. You may upgrade to overnight delivery, or for transactions over the size of $50,000.00, we will bank wire upon request at no additional charge.

Can I cancel my order?2021-07-08T16:54:54+00:00

All sales and purchase orders, once placed over the phone, are final and legally binding contracts between Cornerstone Bullion and our clients. For any questions regarding your order, please contact us.

Can I drop my metals off in person?2021-07-08T16:51:49+00:00

Contact us regarding the personal drop-off of your bullion in the Denver area.

Does Cornerstone Bullion issue a 1099 when we purchase metals from our clients?2021-07-08T16:50:46+00:00

Only when required by law to do so. Read our 1099 Rules for more details.

What are Cornerstone’s shipping charges?2022-10-18T19:34:23+00:00

For all silver orders of 500+ oz, and all gold orders of 15+ oz, shipping is free. In every order, all shipping charges will be included in the final quote you receive from Cornerstone Bullion.

How soon will my order be shipped?2021-07-08T16:46:58+00:00

In most cases, orders ship within 1-3 days from receiving “good funds.” (See our “Good Funds” policy for more information.) Our sales department will notify you if we expect further delays due to backordered product, or delays in minting or manufacturing.

What shipping method will Cornerstone use when shipping my order?2021-07-08T16:44:02+00:00

Cornerstone Bullion uses a variety of warehouses and shipping carriers to keep our costs as low as possible, and thereby keeping our prices low for you, our client. Most packages are shipped USPS Priority Mail, UPS, or FedEx. We fully insure each of our packages, and you will be expected to sign for the package upon delivery.

Is shipping safe?2021-07-08T16:41:50+00:00

Yes. We take responsibility for the package up to the point of delivery to the address you provide. Once it has been signed for at the address you provide to us, it is your responsibility. If there is any tampering with the package, you must refuse the package. (See our Shipping Policy for more details)

What if I don’t receive my package?2021-07-08T16:37:15+00:00

Contact us if you don’t receive your package within the expected time frame (in most cases, you should receive your package within 3-7 days after we receive cleared payment from you).

Can I get a tracking number for my package?2021-07-08T16:35:46+00:00

Not all carriers provide detailed transit and tracking information on packages. Feel free to contact us to get the most recent information available on your shipment. In some cases, we may be able to provide a detailed tracking number.


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